Configuration Issue
The most common portal issue reported by users is the "configuration issue" error message:
This means that the information in your MyVCCCD Login Account does not match information in the MyVCCCD Portal. There are several possible reasons for this:
- New students who have just applied. It can take up to 15 minutes for your MyVCCCD portal account to be created.
Resolution: wait 15 minutes and try again to access the portal.
- Returning students. If you've been away from VCCCD for over 5 years, it is likely that you do not have an active portal account.
Resolution: Reapply for Admission: Moorpark College | Oxnard College | Ventura College
- Alumni. We do not maintain active portal accounts for alumni.
Resolution: There is a range of self-service options outside the MyVCCCD portal including transcript services which can be found by clicking the "Alumni" section in your MyVCCCD account.
- Employees. Your portal account has outdated or incorrect information.
Resolution: Contact the District HelpDesk
If you are having a problem with your username or password/password reset, students should contact the welcome center at their campus ( MC | OC | VC ) for assistance. Employees should contact the DAC I.T. Helpdesk.