Configuration Issue

The most common portal issue reported by users is the "configuration issue" error message:

Configuration Issue

This means that the information in your MyVCCCD Login Account does not match information in the MyVCCCD Portal. There are several possible reasons for this:

  • New students who have just applied.  It can take up to 15 minutes for your MyVCCCD portal account to be created. 
    Resolution: wait 15 minutes and try again to access the portal.

 

 

  • Alumni.  We do not maintain active portal accounts for alumni.
    Resolution: There is a range of self-service options outside the MyVCCCD portal including transcript services which can be found by clicking the "Alumni" section in your MyVCCCD account.

 

  • Employees.  Your portal account has outdated or incorrect information.
    Resolution: Contact the District HelpDesk

If you are having a problem with your username or password/password reset, students should contact the welcome center at their campus ( MC | OC | VC ) for assistance.  Employees should contact the DAC I.T. Helpdesk